Airline Cancellations
Airline Canceled Your Flight? Know Your Options.
An airline cancellation may affect your travel plans and available options. Confirm refund or rebooking details with the airline or ticket seller responsible for your reservation.
When the Airline Cancels on You
If an airline cancels a flight or makes a significant change, the options depend on the alternative offered and the applicable rules. The U.S. DOT explains when ticketed passengers may choose a refund if they do not accept the alternative. Review the DOT refund guidance and confirm your booking details with the airline or ticket seller.
The right move depends on your circumstances. If you still need to reach your destination, the conversation is about the next available flights and any fare protections. If the cancellation defeated the purpose of the trip — a missed event, a canceled meeting — the conversation is about securing a proper refund and its timeline.
If you contact a provider, have your booking reference available. The airline controls rebooking and refund decisions. A participating provider may discuss assistance options and any fees.
Flight Canceled? Let's Talk About Your Next Steps.
Review the airline’s offer and confirm the options that apply to your ticket before deciding.
Frequently Asked Questions
Quick answers to the questions we hear most often. If your question isn’t covered here, just give us a call.
The U.S. DOT says ticketed passengers are entitled to a prompt refund when an airline cancels a flight or makes a significant change and the passenger does not accept the alternative offered. Check the DOT guidance and ask the airline or ticket seller responsible for your booking about your situation.
The choice depends on your plans and the alternative offered. Ask the airline or ticket seller to explain rebooking and refund options before deciding. A participating provider may separately explain its own services and fees.
Airline commitments vary. The U.S. DOT's cancellation and delay dashboard summarizes certain commitments by U.S. airlines, including when a disruption is within the airline's control. Check the dashboard and confirm details with your airline.
Eligible refund timing depends on applicable rules and payment method. Confirm the expected timeline with the airline or ticket provider responsible for your booking.
Related Services
Every situation is different. Explore the topics covered on this website. A call may connect you with a participating independent provider.
- Flight BookingDiscuss flight options for an upcoming trip with a participating provider by phone.
- Flight ChangesPlans moved? Talk through the available change options for your ticket.
- Flight CancellationUnderstand cancellation rules, possible refunds, and your next steps.
- Missed Flight AssistanceMissed your flight? Find out what options may still be available.
- Last-Minute FlightsNeed to fly soon? Discuss available last-minute options with a participating provider.
Canceled? Take Back Control.
Call to reach a participating provider to review your refund and rebooking choices after an airline cancellation.
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+1(855) 365-0173